Exchanges/Returns
Bythesea Refund Policy
At Bythesea, we strive to provide our customers with high-quality products and an exceptional shopping experience. However, we understand that situations may arise where customers need to make returns or request refunds. We outline our refund policy below:
1. Returns and Refunds
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 7 days from the date of receiving the item. We will provide you with instructions on how to return the item and offer a full refund or replacement, depending on your choice.
b. Change of Mind: If you change your mind about your purchase, you may return the item in its original condition, unused and with the original packaging within 7 days from the date of receipt of the item. The return shipping costs will be borne by the customer, and the refund will be made once we have received and verified the condition of the product.
2. Exceptions
a. Personalized Items: Personalized or custom-made items are not eligible for returns or refunds unless defective or damaged.
b. Sale or Clearance Items: Sale, clearance or discounted items are not eligible for refund unless defective.
3. Refund Process
a. Once we have received and verified the returned item, we will process your refund within 7 business days. The refund will be made through the same payment method you used when making the purchase.
4. Contact
To request a return or refund, please contact our customer service via bytheseashoponline@gmail.com
5. Changes to the Refund Policy
We reserve the right to make changes to our refund policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.
This refund policy is intended to provide clear guidance to your customers on how to handle returns and refunds in your online jewelry store. Make sure to communicate this policy clearly on your website and in the order confirmation so that customers are aware of the terms and conditions.